Customer Support

Welcome to the Pacific Crest Technical Assistance Center. We are available to answer your questions regarding the operation of our products with your GPS system.

Please complete a Support Request Form for any problems, questions or concerns you have regarding your equipment.

To submit a RMA Request YOU MUST COMPLETE A Support Request Form to get a CASE #.

 

Service Center Directory:

North America and Asia
Pacific Crest
510 DeGuigne Drive
Sunnyvale, CA 94085
USA

Accepted radios for repair: All ADL/TDL radios and GNSS equipment.
Please see PDL Radio End of Service Announcement for PDL radios.

This location is the ONLY service center for GNSS equipment.

 

Europe
Trimble Germany GMBH
Am Prime Parc 11
65479 Raunheim
Germany

Accepted radios for repair: Please see PDL Radio End of Service Announcement for PDL radios.
Customers must obtain an SWO prior to sending any radios.

To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number. Non EU customers will need to create a proforma-invoice prior to sending in for repair.

 

Russia
Trimble RUS LLC
5, building 1, Fotievoy Str.
119333, Moscow, Russia
Hours of Operation: 9 AM to 6 PM Moscow Time
Please contact Vladimir Nikonorenkov
E-Mail:

To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number and Failure Description.

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.

 

Middle East and Africa
Unique Systems FZE
P.O.Box  42505, Sharjah, UAE
Hamriyah Freezone
Contact: Sharad Kumar – General Manager Customer Support
E-Mail:
Web: www.uniquegroup.com

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.
Unique Systems does not use an RMA procedure like in place for US repairs.


South America
Manfra & Cia Ltda
Rua Franciso Torres, nº.223, Centro
Curitiba-Paraná-Brasil
South America
Cep: 80.060-130
www.manfra.com.br

Contact details to obtain an RMA:
Gissérri Augusto Hartwig
Technical Manager
Manfra & Cia Ltda
For RMA Support:

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.
Customers must obtain an RMA prior to sending any radios.


China
Trimble Electronic Products (Shanghai) Co., Ltd
Attn: Richard Li
311 Fute (M) Rd,
Wai Gao Qiao Free Trade Zone,
Pudong, Shanghai China 200131
To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number and Failure Description.

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Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.


  
For more information about our products, check out the Application Notes issued recently by Pacific Crest.

Check the Frequently Asked Questions we have posted, you could find an answer to your question immediately!

If you need Firmware and Software Upgrades, we have the current versions available for you to download immediately.

If you would like to register your recent purchase, simply fill out the Product Registration Form and submit it.

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