Welcome to the Pacific Crest Technical Assistance Center. We are available to answer your questions regarding the operation of our products with your GPS system. To obtain assistance you must submit a Support Request.  Instructions for submitting a support request are in the Support Request section of this page.

Support Requests

To enter a new Support request please complete a Support Request Form for any questions or concerns you have regarding your equipment. Also, use this form for reporting product failures when under warranty, and the Support team will assist.

Service Requests

Your Pacific Crest Radio can be repaired by an authorized Service Provider or a Trimble Regional Service Center. To find an authorized service provider in your area use the Service Center Directory (click here). To send your product to a Trimble Regional Service Center for repair you can request a Service Work Order (SWO) directly with the Repair Services team by entering a ticket at http://support.trimble.com or send an email to and request Repair.

To have an SWO generated you will need to provide the Product Part number, Serial Number, your contact information, a shipping address, and a detailed description of the issue that needs repaired. Once we have all the required information you will be sent an SWO via email. Please read that email completely as it includes critical shipping and packing instructions.

Note: PDL Radios are no longer repairable . Please see PDL Radio End of Service Announcement for PDL radios.

SERVICE CENTER DIRECTORY:
Find a local authorized service provider click here. 
The location and contact information for each Trimble Regional Service Center is: 

North America
Trimble Regional Service Center
5475 Kellenburger Rd.
Building 1 Door 6.
Dayton, OH. USA 45424
E-Mail:

SWO required to ship units to this Service Center for repair. 

Europe
Trimble Germany GMBH
Am Prime Parc 11
65479 Raunheim
Germany

Non EU customers will need to create a proforma-invoice prior to sending in for repair.

China
Trimble Electronic Products (Shanghai) Co., Ltd
Attn: Richard Li
311 Fute (M) Rd,
Wai Gao Qiao Free Trade Zone,
Pudong, Shanghai China 200131

For more information about our products, check out the Application Notes issued recently by Pacific Crest.

Check the Frequently Asked Questions we have posted, you could find an answer to your question immediately!

If you need Firmware and Software Upgrades, we have the current versions available for you to download immediately.

If you would like to register your recent purchase, simply fill out the Product Registration Form and submit it.