Customer Support

Welcome to the Pacific Crest Technical Assistance Center. We are available to answer your questions regarding the operation of our products with your GPS system.

Service Center Directory:

North America and Asia
Pacific Crest
510 DeGuigne Drive
Sunnyvale, CA 94085
USA
Telephone: (800) 795-1001  or  (408) 481-8071
FAX: (408) 481-7943

For Technical Support:
For RMA Support:

Accepted radios for repair: All ADL/TDL radios and GNSS equipment.
Please see PDL Radio End of Service Announcement for PDL radios.

Hours of Operation:
8 am to 5 pm Pacific Time
(After hours leave a message, fax or e-mail, and we will get right back to you the following business day.)

This location is the ONLY service center for GNSS equipment.

 

Europe
Pacific Crest
HAL Trade Center
Bevelandseweg 150
1703 AX Heerhugowaard
The Netherlands
Technical Support: +31 725 71 84 37

Customers must obtain an RMA from Pacific Crest prior to sending any radios.
Accepted radios for repair: Please see PDL Radio End of Service Announcement for PDL radios.

Trimble Germany GMBH
Am Prime Parc 11
65479 Raunheim
Germany

Accepted radios for repair: Please see PDL Radio End of Service Announcement for PDL radios.
Customers must obtain an SWO prior to sending any radios.

To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number. Non EU customers will need to create a proforma-invoice prior to sending in for repair.

 

Russia
Trimble RUS LLC
5, building 1, Fotievoy Str.
119333, Moscow, Russia
Hours of Operation: 9 AM to 6 PM Moscow Time
Please contact Vladimir Nikonorenkov
E-Mail:
Telephone: +7 495 735 4840

To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number and Failure Description.

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.

 

Middle East and Africa
Unique Systems FZE
P.O.Box  42505, Sharjah, UAE
Hamriyah Freezone
Contact: Sharad Kumar – General Manager Customer Support
E-Mail:
Web: www.uniquegroup.com
Telephone (Work):  +971 6 5130333
Telephone (Direct): +971 6 5130490
FAX: +971 6 5130444

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.
Unique Systems does not use an RMA procedure like in place for US repairs.


South America
Manfra & Cia Ltda
Rua Franciso Torres, nº.223, Centro
Curitiba-Paraná-Brasil
South America
Cep: 80.060-130
www.manfra.com.br
Telephone: +55(41)3019-7000
FAX: +55(41)3021-7010 (FAX)

Contact details to obtain an RMA:
Gissérri Augusto Hartwig
Technical Manager
Manfra & Cia Ltda
+55(41)3019-7000
For RMA Support:

Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.
Customers must obtain an RMA prior to sending any radios.

China
Trimble Electronic Products (Shanghai) Co., Ltd
Attn: Richard Li
311 Fute (M) Rd,
Wai Gao Qiao Free Trade Zone,
Pudong, Shanghai China 200131
To obtain an SWO Submit a ticket at http://support.trimble.com or send an email to and request Repair and provide the Serial Number, Product Part Number and Failure Description.

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Accepted radios for repair: ADL/TDL radios only.
Please see PDL Radio End of Service Announcement for PDL radios.


  
For more information about our products, check out the Application Notes issued recently by Pacific Crest.

Check the Frequently Asked Questions we have posted, you could find an answer to your question immediately!

If you need Firmware and Software Upgrades, we have the current versions available for you to download immediately.

If you would like to register your recent purchase, simply fill out the Product Registration Form and submit it.

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