Welcome to the Pacific Crest Technical Assistance Center. We are available to answer your questions regarding the operation of our products with your GPS system.

Service Center Directory:

North America, Canada and Asia

Pacific Crest
510 DeGuigne Drive
Sunnyvale, CA 94085
USA
Telephone: (800) 795-1001  or  (408) 481-8070
FAX: (408) 481-8984

For Technical Support:
For RMA Support:

Accepted radios for repair: All radios except for RFM radios.

Hours of Operation: 7 am to 4 pm Pacific Time
(After hours leave a message, fax or e-mail, and we will get right back to you the following business day.)

This location is the ONLY service center for GNSS equipment.

South America

Manfra & Cia Ltda
Rua Franciso Torres, nº.223, Centro
Curitiba-Paraná-Brasil
South America
Cep: 80.060-130
www.manfra.com.br
Telephone: +55(41)3019-7000
FAX: +55(41)3021-7010 (FAX)

Contact details to obtain an RMA:

Gissérri Augusto Hartwig
Technical Manager
Manfra & Cia Ltda
+55(41)3019-7000
For RMA Support:

Customers must obtain an RMA prior to sending any radios.

Accepted radios for repair: ADL and PDL radios only.

Russia

Trimble RUS LLC
Business Center "Omega-Plaza"
19, Leninskaya sloboda, 115280, Moscow, Russia
Telephone: +7 495 981 4840
Hours of Operation: 9 AM to 6 PM Moscow Time
Please contact Vladimir Nikonorenkov at E-Mail:

This location can only repair PDL and ADL/TDL radios.

Europe and Africa

HR Telecom – a Pacific Crest Authorized Service Center
Celsiusstraat 30
1704 RW Heerhugowaard
Netherlands
Telephone: +31 (0)725 723 006
E-Mail:
Web: www.hrtelecom.eu / www.pacificcrest.eu

HR Telecom does not use an RMA procedure like in place for US repairs.
Accepted radios for repair: All radios except for RFM and TM32 radios

Middle East and Africa

Unique Systems FZE
P.O.Box  42505, Sharjah, UAE
Hamriyah Freezone

Contact: Sharad Kumar – General Manager Customer Support
E-Mail:
Web: www.uniquegroup.com
Telephone (Work):  +971 6 5130333
Telephone (Direct): +971 6 5130490
FAX: +971 6 5130444

Accepted radios for repair: All radios except for RFM, TM32, and ADL/TDL radios.
Unique Systems does not use an RMA procedure like in place for US repairs.

China (only)

Trimble Electronic Products (Shanghai) Co., Ltd
Attn: Richard Li
311 Fute (M) Rd,
Wai Gao Qiao Free Trade Zone,
Pudong, Shanghai China 200131

Notify Party: Pacific Crest (please be sure to include this on your shipping label)
Telephone: +86 21 5046 1043
E-Mail:
Accepted radios for repair: All radios except for RFM and TM32 radios
  
For more information about our products, check out the Application Notes issued recently by Pacific Crest.

Check the Frequently Asked Questions we have posted, you could find an answer to your question immediately!

If you need Firmware and Software Upgrades, we have the current versions available for you to download immediately.

If you would like to register your recent purchase, simply fill out the Product Registration Form and submit it.